Returns & Exchanges

At Profile Design, we are committed to ensuring your cycling performance is optimized; if your purchase doesn't meet your expectations, you can return unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Return Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Place the items in their original packaging, ensuring all tags, manuals, and hardware components are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.